The maturity assessment

Completely unsure how to do a process maturity I ended up making it. In essence what I have done is go through each of the 20 or so ITIL processes and grade each on the following scale: Grade Description NR Not Relevant/Required 0 No known process in place 1 Process or activity exists but it […]

Posted at 11:21 pm on 20/01/2012 | Leave a comment | Filed Under: Planning, Service Management | Continue reading

Setting the tools

Read a good blog post today (ITMATURITY) that probably more correctly asserts that you don’t “implement” ITIL any more than you would implement a phone book, rather you transform your IT services using ITIL. I see his point but “implement” is just so widely used that it’s hard to avoid, so provided it’s understood what […]

Posted at 11:19 pm on 10/01/2012 | Leave a comment | Filed Under: Planning, Service Management | Tagged: , , | Continue reading

Flickr Photos

Other pages

EE tweets by zing

Error: Twitter did not respond. Please wait a few minutes and refresh this page.

del.icio.us

Archive